The short answer
Here is what Huawei's own alarm reference says to do.
Plain English
Huawei inverter showing Alarm 2062 (Low Insulation Resistance)? Here is what Huawei's own alarm reference says to do.
Why it happens
A short circuit between the PV array and ground, or damp air around the array with poor insulation to ground. With a battery: the battery rack shorted to ground, or in a humid environment with poor insulation.
The fix, step by step
- Installer Set Insulation resistance protection to the minimum value and restart the inverter
- Installer Check that the PE cable of the device is correctly connected
- Installer Check the PV array's output-to-ground impedance. Short circuit or inadequate insulation detected? Rectify it
- Installer Battery rack connected? Send a shutdown command to devices on the same DC bus and start insulation impedance detection for the rack
- Installer Check the battery rack-to-ground impedance and rectify any short circuit or inadequate insulation. Check that the PE cable is correctly connected
- Installer Rack impedance below the protection threshold on rainy and cloudy days? Change the Insulation resistance protection threshold setting
Safety. All six steps are installer work. Owners: note the alarm and call your installer.
Source
Huawei Inverter Alarm Reference (EDOC1100345192), Alarm 2062 Low Insulation Resistance. Checked in Issue 10, section 32, pages 36-37. No change to this alarm up to Issue 12 (2025-10-20).support.huawei.com ↗
Where installers ask this
- SUN2000 15KTL-M2 low insulation (r/solar)
- reddit.com/r/solar/comments/1lxgtc1/
- reddit.com/r/solar/comments/1ellz9q/
- reddit.com/r/solar/comments/1vktn59/
- reddit.com/r/SolarPakistan/comments/1uhs26h/
The full answer
Still seeing 2062 after these checks? Send us your readings.
Ask a question →General guidance based on the manufacturer's manual. Always follow the current manual for your exact model. Steps marked INSTALLER ONLY must be done by a qualified electrician. Not affiliated with or endorsed by Huawei; trademarks belong to their owners.