The short answer
Make sure the grid is connected and let it charge; if it doesn't recover after more than an hour of charging, call support.
Plain explanation
From the Huawei manual for the LUNA2000-S0 battery: Make sure the grid is connected. Let the battery charge promptly (sun or allowed AC charging). The rest of the checklist is below; work through it in order. Owners can do the app and visual checks; any work on the wiring is for the installer.
Steps from the source
- Make sure the grid is connected
- Let the battery charge promptly (sun or allowed AC charging)
- If it does not recover after more than 1 h of charging → dealer / Huawei support
Source
Huawei LUNA2000-(5-30)-S0 User Manual V17 (2024-05-30), EDOC1100167258, §8.3 Table 8-2 (printed p118+) – distributor mirror, Alarm 3047, Table 8-2ske-solar.com ↗
Where installers ask this
- Huawei Luna 2000: der erste Winter, Speicher offline (r/DeutschePhotovoltaik)
- reddit.com/r/SolarDIY/comments/15p5umd/
- reddit.com/r/solar/comments/zo7nd7/
General guidance based on the manufacturer's manual or the named source. Always follow the current manual for your exact model and your national code. DC and AC electrical work is for qualified installers only. Not affiliated with or endorsed by any brand named; trademarks belong to their owners.